Complaints Procedure
At Fairside, we take complaints seriously. Below you can read how to proceed if you wish to file a complaint about our advice or service.
Contact us first
Contact the employee you have been in touch with, or write directly to our complaints officer:
Niels Ulrich
Email: nu@fairside.dk
Phone: +45 40 74 08 11
We process your complaint
We will acknowledge receipt of your complaint within 3 business days and respond as soon as possible.
The Insurance Complaints Board
If you are not satisfied with our response, you can file a complaint with the Danish Insurance Complaints Board (Ankenævnet for Forsikring). The complaint fee is DKK 200, which is refunded if the ruling is in your favour.
FMF's Ethics Committee
As a member of the Danish Insurance Brokers Association (FMF), complaints can also be directed to FMF's Ethics Committee.
The Danish Financial Supervisory Authority
If you suspect a breach of legislation, you can contact the Danish Financial Supervisory Authority (Finanstilsynet).